Need some support?

Please note you must book a session or class before you travel. We want to make sure you're confident in using our online booking services and can enjoy booking your favourite sessions at your fingertips!

You can book online up to 10 minutes before the start of the session or class. If you can't make it, you must remember to give 60 minutes notice to cancel, by cancelling online (members only) or by phoning the centre. After this time you will not be able to cancel and it will be recorded as a no show.

Booking rights

Members will be able to see and book sessions up to 14 days in advance. Non-members can see and book sessions up to 5 days in advance. You won't be able to see any sessions before 14 or 5 days in advance, which may affect the number of sessions you can see when you look at your online booking account.

Everyone, member and non-member, will get 5 days advance booking rights on Family Bubble and Family Flume sessions as these are not included in any memberships. You'll be able to see and book these in the app and online 5 days before they take place.

Health Commitment Statement

Please note, by booking a session at one of our centres either as a member or pay as you go user, you agree to abide by our Health Commitment Statement. Read the full Health Commitment Statement.

Common issues and solutions:

• Set up a couples membership? You'll only be able to use the primary email address for one person's online booking account. Your partner will need to add their own email address to use for their online booking account. To do this, get in touch with your local centre who can update their information on our system. The booking system will recognise them as part of a joint membership when they log in.
• If you cannot set up a new password, it may be because we do not have a current email address for you. Please email info@waveleisure.co.uk with your membership details.
• Bookings rights have increased to: non members 5 days, Bookings Cards 10 days, members 14 days
• Classes are now available to book online each day from 6am, rather than midnight, following customer feedback
• We may need to take a new photo of you in centre for our records 
• Unfortunately, are no longer be able to take payments by American Express or Discover Cards

Still can't find an answer? 

Please call your nearest centre or email info@waveleisure.co.uk with your full name and as much detail about your issue as possible and the team will be happy to help. It really helps us speed up the troubleshooting process if you can include:

• What device you are using
• A description of what the issue is and when it happens e.g. when logging in, when trying to book a class
• When the issue started happening e.g. have you been able to use online/app booking without issue before?
• If you are emailing us, screenshots are really helpful
• Whether you are a new or existing member and what your most visited centre is

Want to become a Wave Member? Take a look at our membership options.